Customer Support

CapRadar support is organized around the workflows customers depend on most: account access, subscription management, evidence ingestion, underwriting outputs, exports, and security reporting. Include your account email, workspace name, and the affected deal or document when you contact us.

Product Support

For dashboard, workspace, document parsing, underwriting, export, or training questions, email support@capradar.app. Include the page you were using, what you expected to happen, and the exact message shown by the app.

Billing And Subscription Help

Signed-in owners and admins can manage plan changes, invoices, cancellation, and payment methods from the Subscription page. If the billing portal does not open, email support@capradar.app with your account email and workspace name.

Account Access

Use password recovery from the sign-in page if you cannot access your account. If email confirmation, invite acceptance, or password reset links are not arriving, check spam first, then contact support with the email address receiving the invite or reset.

Security Reports

Report suspected security issues from the Security page or by emailing support@capradar.app with reproduction steps and the affected route. Do not include customer documents, credentials, or sensitive deal data in the first message.

Data And Privacy Requests

For workspace export, correction, retention, or deletion questions, email support@capradar.app from the account owner email. CapRadar may need to verify workspace ownership before taking action.

Response Expectations

Account access and billing issues are prioritized first. Routine product questions are handled in the order received, and security reports receive an initial triage response before remediation details are shared.